Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCCS005 Mapping and Delivery Guide
Provide club reception services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITXCCS005 - Provide club reception services |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to provide reception services in a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative licensing requirements. The unit applies to all types of licensed clubs, including sporting, entertainment, social, workers’ and Returned and Services League (RSL) clubs.It applies to frontline customer service personnel who operate with some level of independence and under limited supervision. This includes club receptionists, front desk receptionists, and doorpersons.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an environment where operational club reception services are offered. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: club reception technology: communications equipment: telephones internal public address system computers and information systems currently used by clubs to manage membership scanning equipment for temporary membership documents current plain English regulatory documents outlining club entry requirements club documents outlining current policies, procedures, facilities, membership benefits, costs and dress regulations club membership application forms club members, guests and visitors with whom the individual can interact; these can be: customers in an industry workplace during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
||
Prerequisites/co-requisites | |||
Competency Field | Client and Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Provide information on club services and process memberships. |
| |||||||
Element: Monitor entry to club. |
|